FREQUENTLY ASKED QUESTIONS

Contact Us Shipping Rates Warranty F.A.Q.

If you have any questions about ESS, its products, or its services, you may find the answers below.

General Ordering

I am having trouble placing an order online. What can I do?

 

Shipping & Taxes

Do you deliver to APO and FPO addresses?

Do you deliver to Post Office Boxes?

Do you ship internationally?

I live outside of the U.S. Do your international shipping rates include import taxes,
clearance fees, and duties?

I placed an order on your website. When will my credit card be charged?

How is tax calculated for my order?

How can I track my order once it has shipped?

 

Warranty, Returns, Scratched Lenses

Are your products covered by a manufacturer's warranty?

What is your return policy?

Are scratched lenses covered under warranty?

 

Product

Do ESS lenses offer UV protection?

How do Polarized lenses work, and how are ESS Polarized lenses different?

Do you sell Laser Protective Lenses?

Is there a prescription option for the CDI MAX?

 

Product Care & Maintenance

How should I clean my ESS lenses?

If I have trouble with my lenses fogging, what is the best solution?

 

Employment

I am interested in working for ESS. How do I find out what positions are available?

 

Airsoft & Paintball Related Questions

Which ESS products would you recommend for Airsoft?

I play Paintball, but have read on your instruction manuals that you do not recommend
your products for the sport. If you build your products to withstand hazards in a
military environment, why would Paintball be any different?

 

NSN lists, Government Contract Part Numbers

Where can I find a list of your NSNs?

 

Military Discounts

Are Military, Government, or Public Safety discounts available?

How can I become an ESS dealer?

 

General Ordering

I am having trouble placing an order online. What can I do? [ top ]

If you are having difficulties placing an order on our website, please try downloading the latest version of the Firefox Web browser, or try an alternate browser from the one you are currently using. If you continue to experience difficulties, please call Customer Service at 877-726-4072 (+1-208-726-4072 if outside the U.S.), or send ESS Customer Service at csinfo@esseyepro.com an email describing your issue.

Shipping & Taxes

Do you deliver to APO and FPO addresses? [ top ]

Absolutely, ESS ships to APO and FPO addresses via our Standard Shipping Method.

Do you deliver to Post Office Boxes? [ top ]

ESS ships to P.O. Boxes in the United States, but not to International P.O. Boxes.

Do you ship internationally? [ top ]

Yes, you can purchase products from our website, or find an international reseller in your country here. All orders placed on esseyepro.com for non-U.S. addresses will ship via FedEx Intl Priority. At this time, ESS does not ship to international P.O. Boxes.

For Rx-Filled products, ESS can only ship to the U.S. and Canada at this time. If you live outside the U.S. or Canada and require an Rx-Filling Service, please contact Terry Tranmer at Mtn. West Optical: +1-208-734-3937 or terry@mountainwestoptical.com.

I live outside of the U.S. Do your international shipping rates include import taxes,
clearance fees, and duties? [ top ]

No, ESS does not include these additional fees in the shipping quote. Since these rates differ greatly between countries, these charges are the purchaser's responsibility. If you are unfamiliar with your country's import duties, please check with the appropriate national or local authority prior to ordering to determine possible fees or tariffs.

I placed an order on your website. When will my credit card be charged? [ top ]

Your credit card will not be charged until your order ships. When you initially place an order with ESS, our secure payment gateway performs a pre-authorization on your credit card. This pre-authorization allocates a portion of your card's line of credit towards your purchase from us. If we do not use this pre-authorization for some reason, (e.g., you cancel your order), the pre-authorized amount will be restored to your credit card's line of credit in 3-5 days.

How is tax calculated for my order? [ top ]

In certain states, for any taxable products, you will be charged the appropriate sales tax based on where your order is shipped. ESS will not charge sales tax on your order if you are shipping to an APO/FPO address, or if you have filed a tax exemption certificate with ESS.

How can I track my order once it has shipped? [ top ]

If you have ordered on esseyepro.com, an automated e-mail will be sent to you with a tracking number once your order has shipped. If you Log In, you can also find your order history in the My Account area.

Warranty, Returns, Scratched Lenses

Are your products covered by a manufacturer's warranty? [ top ]

ESS stands confidently behind our products, and provides a 5-year limited warranty. For full details, check out the ESS 5-Year Warranty and Tough for Life™ Sustainment Program here.

What is your return policy? [ top ]

If any products that you have ordered direct from esseyepro.com do not fit, we are happy to help. We will accept the return of your as-new items in their original packaging for a full refund, or exchange them for credit toward another product on our website. In the latter case, you will be refunded the difference between your original purchase and exchanged items current retail value when the situation applies.

Products must be in as-new condition, and be returned to us within 60 days of the original the date of purchase. To receive credit for your return, you must contact ESS customer service at 877-726-4072 or email us to request a Return Authorization (RA) number. We are unable to credit you if you send back your order without a pre-authorized RA.

You can read more about our Try-on-For-Fit Guarantee and Return Policy here.

For ESS products purchased from authorized dealers, please contact the selling organization directly, as return policies vary. We are sorry, but we cannot extend the Try-on-For-Fit Guarantee to ESS products purchased through online auction sites (Ebay, etc.), unauthorized re-sellers (certain Amazon™ virtual stores, etc.), and or other secondary markets including military surplus stores, flea markets, or through any other aftermarket sales channels.

Are scratched lenses covered under warranty? [ top ]

Scratched lenses are not covered under our manufacturer's warranty. However, ESS is the only sunglass manufacturer to offer you the Lens Contingency Plan™. With each original purchase of ESS eye pro, we offer a one-time 50% discount on a replacement for any user-damaged ESS lens. Learn more about the Lens Contingency Plan™ here, and/or Contact ESS for redemption details.

Product

Do ESS lenses offer UV protection? [ top ]

All ESS lenses filter 100% of harmful UVA/UVB rays. Even our clear lenses offer 100% UVA/UVB protection. UVC rays are filtered by the outer atmosphere and do not reach the Earth's surface.

How do Polarized lenses work, and how are ESS Polarized lenses different? [ top ]

Polarized lenses reduce glare from reflective surfaces. Light travels in wave- form, arriving at our eyes in a spectrum of vibrations occurring in both vertical and horizontal axes. Most reflected visible light--such as the blinding glare associated with water, snow, pavement, automobile glass, etc.--travels in a horizontal direction.

Safety-rated ESS Polarized lenses contain undetectable, vertically-aligned filters that cancel out--via inference patter--these horizontal waves, dramatically improving your eyesight and reducing eye strain in many environmental conditions. Reflections from windshields diminish, perception of objects beneath water surfaces is improved as glare is reduced, and the harshness of overly-bright skies or landscapes is greatly mitigated.

ESS Polarized lenses are special in that they offer you the full-assurance of an ANSI-Z87.1-2010 safety rating.

Do you sell Laser Protective Lenses? [ top ]

Yes. Due to the sensitive nature of this information, we do not publish our LPL specifications. If you have interest in learning more about orders or technical details regarding our LPL program for goggles or eyeshields, please contact us at ess@esseyepro.com with further questions regarding specificity inclusive with details about your organization and/or your credentials.

Is there a prescription option for the CDI MAX? [ top ]

Unfortunately, we are unable to provide an Rx option for the CDI MAX™ due to the large size and significant curvature of the lens. If you are looking for an interchangeable prescription lens option, we recommend you consider the Credence™, 5B™, CDI™ or Crossbow®.

Product Care & Maintenance

How should I clean my ESS lenses? [ top ]

Always refer to the product use & instructions card that came with your ESS eye pro, as specific instructions may apply. Gently wipe the lens with your provided ESS microfiber cloth, and/or gently wash with warm water. Never use household cleaning solutions, sprays, alcohol-based products, or solvents.

If I have trouble with my lenses fogging, what is the best solution? [ top ]

Try using ESS Anti-Fog Drops (included in standard issue kits) and/or an ESS Anti-Fog Cloth (available in the Accessory product section of esseyepro.com).

Employment

I am interested in working for ESS. How do I find out what positions are available? [ top ]

If you are interested in a career with ESS, please contact ess@esseyepro.com to inquire about current job openings. A preliminary submission of your resume is advisable. U.S. Veteran applications welcome.

Airsoft & Paintball Related Questions

Which ESS products would you recommend for Airsoft? [ top ]

The ESS Cortex™ Clip is designed specifically to mitigate the unique hazards presented by the sport of Airsoft. The snap-on Cortex™ Clip can easily be affixed to or purchased with any ESS Profile™ NVG or Profile TurboFan™ series goggle, making it safer to wear authentic ESS military eye pro on the Airsoft Battlefield. You can learn more about ESS' position as a research and development leader and as a staunch promoter of needed Airsoft safety standards here.

I play Paintball, but have read on your instruction manuals that you do not recommend
your products for the sport. If you build your products to withstand hazards in a
military environment, why would Paintball be any different? [ top ]

ESS products are not designed for use in Paintball and do not meet the ASTM safety requirement for Paintball. Therefore they are not appropriate protection for this activity.

NSN lists, Government Contract Part Numbers

Where can I find a list of your NSNs? [ top ]

Current lists of our many U.S. and International stocking numbers/NSNs are available via downloadable PDF file, found here.

Military Discounts

Are Military, Government, or Public Safety discounts available? [ top ]

ESS offers everyday discounted prices to U.S. Military customers in partnership with the AAFES Military Clothing Sales stores, Marine Corps Exchange, PX/BX, and online Exchange stores. Some ESS customers may also qualify for individual discount programs for active duty U.S. Military personnel, Reserve and National Guard, U.S. Federal Government employees, and public safety professionals.

If you think you may be eligible for a discount code due to your service employment, please email ess@esseyepro.com for more information. Provide your full name, current rank/position, and the service organization name along with your inquiry. Please use your service organization email account to help us verify your employment.

How can I become an ESS dealer? [ top ]

Please e-mail us and we will forward your request to the appropriate sales department. Minimum order requirements and credit approval will apply.

CROSSBLADE SERIES

Crossblade Series

ROLLBAR SERIES

CREDENCE SERIES

HIGH-IMPACT POLARIZED EYE PRO

MEET THE CROSS-SERIES

WHAT OTHERS HAVE TO SAY

"Dear ESS:
I just wanted to say "Thanks" for a good product that served me well during my time in the Gulf, and for the excellent customer service. I will be strongly recommending your products to my Marines if/when we end up deploying again. Your gear works as promised, a nice change from most over-hyped equipment. And, your response to my inquiry about buying new lenses for my goggles was simply excellent customer care.
Thanks again," Sgt Sean Bell, USMCR